Welcome to Western

FAQs

What if I have to change my reservation?

Please contact us as soon as possible if you need to make changes to your reservation. You can email visit@uwo.ca or call 519-661-2100 (both are monitored Monday-Friday 9 a.m.-4 p.m. ET).

What if I’m running late?

If you know ahead of time that you will be more than 15 minutes late for your tour, due to traffic or other circumstances, please call us as soon as possible so we can try to make arrangements - 519-661-2100. If you arrive to the Campus Tour Centre more than 15 minutes late, and the tour has left already, you should go directly to Student Central. Here’s how to get to Student Central from the Campus Tour Centre:

  • Go back up the stairs to Starbucks
  • Turn right down a hallway and through a double set of glass doors to a newer looking building
  • Go to the front desk of Student Central and let them know you are late for a tour

I didn’t reserve a spot on a tour, can I show up and join one?

We ask all guests to book in advance so we can be prepared for each tour group. If you didn’t book a tour and you find yourself on campus, you can call us and we’ll try our best to accommodate, 519-661-2100. Please note, due to scheduling, space may not be available.

What is a barrier free access tour?

A campus tour involves at least two hours of walking, including stairs. If anyone in your group has a stroller, wheelchair, crutches, or they have difficulty with stairs and walking long distances, please contact us in advance to arrange a barrier free access tour. You can email visit@uwo.ca or call 519-661-2100 (both are monitored Monday-Friday 9 a.m.-4 p.m. ET).

What if I want to book a special/large group?

We’re happy to welcome larger groups (9 or more people, including school groups and teams) to campus! Please contact us directly and DO NOT book a reservation through the Book a Tour section. You can email visit@uwo.ca or call 519-661-2100 (both are monitored Monday-Friday 9 a.m.-4 p.m. ET).

Where do I park? Do I have to pay? How much is it?

Visitors for campus tours and encouraged to park in the Huron Flats Student Parking Lot (it’s the teal coloured lot with an S on the map). Take a ticket when you enter the lot and keep it with you. You’ll receive a complimentary parking pass from your tour guide. Check the parking  section for more. Please note, if the Huron Flats Student Parking Lot is full, you may choose to park in another gated Student Lot – Althouse (H), Medway (R), Ontario (N), Springett (I) or Visitor Lot (these are in navy blue on the map) Social Science (J), D.B. Weldon (D) or Alumni/Thompson (M). During our school year, the campus is very busy and access to any lot will depend on space availability.

If you choose to park in a metered spot, pay-and-display spot or another lot on/off campus, we will NOT be able to reimburse you for your parking.

How do I get to Western’s campus?

Western University is located in London, Ontario! If you’re not driving to campus, you may choose to fly out of the London International Airport, take a Via Rail train, or a Greyhound bus.

How do I get to the Campus Tour Centre?

The campus tour room is located in the University Community Centre. You can use the Campus Map Tool to see where the University Community Centre is located on campus (use the keyword “UCC”). Here’s how to find the tour room:

  1. Enter the University Community Centre (UCC)
  2. Find Starbucks
  3. Take the stairs near Starbucks down to the basement
  4. Turn left and the Campus Tour Centre will be on the left (you can’t miss it, “Campus Tours” is painted on the wall)

Will I see residence? Can I choose which one?

When you book a fall/winter tour, you may choose to opt in for a residence tour. On weekdays, we will tour Delaware Hall (traditional style) and Elgin Hall (suite style). On Saturdays, we will tour Ontario Hall (hybrid style). There are three different styles of residence at Western and seven first-year buildings. You can take a virtual tour of all our residence buildings online.

Do I get to choose which academic buildings I see?

When you reserve your spot on a tour, you can indicate which faculty you are most interested in seeing. We will do our best to accommodate, but in large groups where there are varied interests, we will have to take the two most popular faculties. Keep in mind, our tour guides are trained to show all the faculty buildings and can answer any questions you have about a faculty building, even if you don’t tour it. You’re also welcome to walk around after the tour is complete.

I’m not sure which faculty I’m interested in. Where can I find more information?

If you have a program in mind, you can search for it to find out which faculty it falls under. If you have questions, please email us visit@uwo.ca. For example, you can learn more about the differences between Biology, Medical Sciences and Health Sciences here.

Can I see buildings for second-entry programs and graduate studies?

We welcome everyone to take a campus tour of Western University; however, our tours focus on undergraduate studies. This includes the Ivey Business School, which you may indicate your interest in when you register. Campus tours visit two academic faculty buildings for undergraduate students, a library, the University Community Centre, the Western Student Recreation Centre and residence. Although we will not be visiting buildings specifically for second-entry programs and graduate studies, our tour guides will be happy to point you in the right direction.

Where can I get food before my tour?

The University Community Centre has several eateries and vending machines. Visit our Eateries website and search by building “University Community Centre.” If you have more time, you might want to check out our on-campus pub, The Spoke, or restaurant, The Wave.

Will someone greet me at the start of my tour?

When you arrive at the tour room, a student guide will greet you and check you in. Pending availability, you may also get the chance to have a quick presentation and Q&A session with a staff member from our recruitment office.

Is there a way I can meet with an advisor or counsellor to have more questions answered?

Yes! If you’re interested in having an advising appointment with a staff member from our recruitment team before or after your tour, please book ahead by calling 519-661-2100 or emailing visit@uwo.ca. Appointments are available Monday to Friday with start times between 9:30 a.m. and 3:30 p.m.

If you want to book an appointment, please provide the time you would like to meet, your education background (e.g. current Ontario high school student), and what specific information you are looking for / what sort of questions that you have. This will help us book you with correct advisor.